Frequently Asked Questions
Pre-sales
questions
Q. Will you place ads on my site?
A. We will NOT place ads on your site.
Q. What forms of payment do you accept?
A. Credit Cards by 2CheckOut or PayPal.
Q. Are your server's Unix, or NT?
A. Our servers are Linux Red Hat 9.0
Q. Do you allow gambling, alcohol, pharmaceutical
or adult related sites?
A. No, we do not allow any kind of those sites and illegal sites.
Q. What control panel do you use?
A. The control panel we use is called Cpanel.
Q. How can I make payments?
A. You can make your payments for quarterly or annual.
Q. Can I host friends?
A. Yes, you may host your friends.
Q. How long does it take to setup my account?
A. Your account will be setup within 15 minutes of
ordering.
Q. Are there any hidden costs, or setup fees?
A. No.
Q. Do you offer telnet or shell access?
A. No, due to security reason's we do not offer telnet or shell
access.You are still able to unzip files on the server using our
file manager as well as the ability to setup cron jobs.
Q. Can I password protect directories?
A. Yes you can password protect directory's within CPanel.
Q. How do I upgrade or downgrade my hosting account?
A. Send an email to sales department with your main account domain name and username along with the plan you would like to upgrade or downgrade to.
Q. Is there any setup fee to upgrade/downgrade?
A. No, there is no setup fee to upgrade/downgrade your account. You will pay only for the new hosting plan you will choose.
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DNS
Q. How long does it take to get my domain working?
A. It usually takes 24-48 hours for a domain to fully propagate.
Q. What do I set my domain name server's to?
A. ns1.luxar.net
ns2.luxar.net
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Control panel
Q. Do you have a manual for our control panel?
A. Go to
http://www.cpanel.net/docs/cp/index.html
Q. Where do I go to login to my control
panel?
A. You go to
http://www.yourdomain.com/cpanel
Q. How do I make sub-domains?
A. To make a sub-domain login to your control panel and click
"domain management" inside of domain management you will see a
place to manage and add sub-domains.
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FTP
Q. Where can I download a free FTP?
A. We recommend downloading FileZilla FTP from
here
Q. It's not letting me upload my files what's wrong?
A. Make sure you are uploading to the right web directory which
is the public_html folder.
Q. Why doesn't my ftp password change when I change my Cpanel password?
A. Please allow 24 hours for your FTP password to sync with your Cpanel password.
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PATHS
Q. What is the path to my users files?
A. The path is /home/username/public_html
Q. What is the local path to perl?
A. The path to perl is
/usr/bin/perl
Q. What is the path to curl?
A. The path to curl is /usr/bin/curl
Q. What is the path to ImageMagick?
A. The path to ImageMagick is /usr/bin/
Q. What is the path to convert for
ImageMagick?
A. Try the following, it varies: /usr/bin/ OR /usr/local/bin/convert OR /usr/bin/X11/
Q. What is the path to sendmail?
A. The path to sendmail is /usr/sbin/sendmail
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E-MAIL
Q. How do I create email accounts?
A. To create an email account login to your control panel and
click add/remove email account's.
Q. What do I put for both incoming and outgoing mail server?
A. For both incoming and outgoing mail server put
mail.yourdomain.com
Q. Where do I go to check my emails using my browser?
A. yourdomain.com/webmail
Q. How can I setup webmail to go directly to horde, neomail or squirrel mail?
A. Login to the one you prefer to use after doing so copy the
entire url from your address bar. You will not login to your
Cpanel and create a subdomain to go to the address you just
copied.
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PHP/CGI/PERL
Q. None of my cgi scripts are working on the server. How do I get them to work?
A. Make sure that they are chmoded to 755.
Q. How to turn on Register Globals?
A. Add: php_flag register_globals on line in your .htaccess file,
which can be found in your /public_html/ folder.
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MySQL
Q. How do I create databases and manage them?
A. Login to your Cpanel and click MySQL Databases. After your
database is created you can manage it from phpmyadmin.
Q. Where is phpMyAdmin?
A. 1) Login to Cpanel, 2) Select the "phpMyAdmin" where is near "MySQL® Database Wizard" the very bottom of the page.
Q. Why do I receive "Cannot connect to MYSQL database error"?
A. If you have an error that looks similar to this:
Warning: mysql_connect(): Access denied for user: 'user@localhost' (Using password: YES/NO)
This guide will help you to get your database live.
1) First you need to verify that you have created the database. Login to Cpanel and click "MySQL Databases" The database should show in there. If it is not there, enter the database name in the text box and click "Add Db"
2) Second you need to have a user created and added to your database. Login to Cpanel and click "MySQL Databases" then scroll down to the "Users" section and enter a username and password and click "Add User"
After the user is created, the username will show up in the "User" field right above a bunch of check boxes (All, Alter, Create Temporary Tables etc.) Select the user and the database you want to use and make sure the check box "All" is selected and then click "Add User to Db"
3) Now you need to make sure that the username, database and password are entered correctly in the script config file. The config file is different for every script, but it may look like (config.php or mysql_connect.php etc.) If you cant find it, you will have to contact the script creator.
Once you have found the config file, open it and make sure your entered information is correct. It should look like:
Database: cpanelusername_databasename
Database User: cpanelusername_databaseuser
Password: the password you created for your database user
Host: localhost
If you followed all these steps correctly the database will now work.
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SOFTWARE Versions
Q. What version of php are you using?
A. We are using version
5.2.5
Q. What version of perl are you using?
A. We are using version 5.8.8
Q. What version of MySQL are you using?
A. We are using version 4.1.22-standard
Q. What version of Cpanel are you using?
A. Our servers automatically stay up to date with the most
recent stable Cpanel version.
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BILLING
Q. How do I get the 30 day money back?
A. Simply email us your username, password, and why you wish to
cancel within thirty days, and we process your refund in less
then 48 hours.
Q. How do I make a payment?
A. All online payments are recurring. Your payment will
automatically be deducted.
Q. How do I stop billing?
A. If you wish to close your account simply email us your
username, password, and why you wish to cancel. You must also
include "I give you permission to delete my website and all of
it's content.
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SSL
Q. What is the difference between shared ssl and private ssl?
A. A shared ssl displays as https//ip/~yourusername/ A
private ssl would display as
https://www.yourdomain.com in the address bar.
Q. What's the path to the free shared ssl?
A. We need to activate the shared ssl on each site manually that will require
it.
Q. How do I transfer a ssl?
A. Every place that sells ssl's has a different transfer procedure. You will
need to ask the
supplier
you purchased it from.
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SUBDOMAINS
Q. What is a subdomain?
A. www.domain.com is a domain name. A subdomain is anything that replaces the www
in a domain name.support.aol.com is a
subdomain. www.support.aol.com is not a subdomain.
Q. READ THIS BEFORE SETTING UP A SUBDOMAIN!
A. To create a sub domain Cpanel asks for
the name you wish to use. MAKE SURE the subdomain name you give
it doesn't have a folder already named that name. If it does the
sub will not work. Example... I want to create the subdomain
test.luxar.net so my sub name is will be test. If I
already have a folder in my ftp named test I need to delete it
or rename it to something different before I create the
subdomain with the test name from Cpanel.
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ADDON DOMAINS
Q. What is an addon domain?
A. An addon domain is a fully functional domain that will work out of a
folder in your main sites ftp.
Q. READ THIS BEFORE SETTING UP AN ADDON DOMAIN!
A. You cannot create an addon domain if your dns hasn't proprograted to the server
already. So after you change the sites dns you are trying to add you will need
to wait 24-48 hours before attempting to create your addon domain.
There are three fields Cpanel asks for when creating an addon domain.
1.
"New Domain Name:" You will put in the
newdomain.com do not put www in the name!
2.
"Username/directory/subdomain Name:" This will
be the folder Cpanel creates in your main accounts ftp. MAKE
SURE that the name you give it doesn't already have a folder.
Example... If you want to give it the username chris. You cannot
have a folder in your account named chris already. If you do and
still try creating the username for the addon domain to be chris
you will mess a lot of things up!!!
3. "Password:"
fill in any password you want here.
Q. Help I added an addon domain why did it say subdomain added?!!?
A. It creates it as a subdomain by creating the folder within your main sites
ftp. Please ignore this! It is a fully functional domain name.
It is only called a subdomain when in fact it is an addon
domain.
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